How do I book my event?

"Thank you for considering us for your event! To book your event, simply click the 'BOOK NOW' button located on any page of our website. It is required that all forms and waivers be submitted at time of booking. Should you have any questions or need assistance throughout the booking process, please feel free to reach out to us through email, text or phone call. We're here to help make your event planning experience smooth and hassle-free."**

"Would it be possible for me to arrive early for event set-up and stay late for event clean-up?"

We kindly ask that all set-up and clean-up activities be completed within the designated rental time. We appreciate your cooperation in ensuring the smooth execution of our event schedule

Can I bring in my own food and drinks?

"Absolutely! We welcome you to bring and enjoy your own food and drinks during the event. We want you to feel comfortable and have a great time."

Am I allowed to bring alcoholic beverages to my event?

You are permitted to bring your own beer and wine for your event, but event insurance is required for all events serving alcohol. The cost is very affordable depending on the event's specifics. Acquiring insurance is a very easy online process, accessible via the provided link here. If you intend to serve mixed drinks, you must hire an ABLE licensed and insured bartending company, rather than an individual holding an ABLE license. All insurance documentation and/or documentation from your ABLE licensed bartending company (if applicable),must be submitted to Venue 23 at least 5 days before the event via email to sheila@rkids.onmicrosoft.com. Failure to comply may regrettably result in cancellation of your booking without a refund. "

Am I allowed to use the equipment in your kitchen?

"Of course! You're more than welcome to utilize all the kitchen equipment, serving dishes, and utensils stocked in our kitchen for your event. We want to ensure your convenience and comfort during your time with us. If you need any assistance or have any questions about our kitchen amenities, please feel free to ask. We're here to help make your event a success!"

May I bring in my own decorations?

"Certainly! We understand the importance of personalizing your event space with your own decorations. You're welcome to bring in your decorations and adjust ours as needed to suit your vision. However, we kindly request that everything be put back exactly as it was found once the event concludes. This helps us maintain the venue's appearance and ensures a seamless transition for future events. If you have any questions or need assistance during the process, please don't hesitate to let us know. We're here to support you in creating a memorable and enjoyable experience for your event."

What is your cancellation policy

There will be a $50 cancellation fee for any cancellations made at least one week prior to the event date. Refunds for cancellations will reflect this deduction.

However, please note that cancellations made less than one week from the event date will result in the event fee being non-refundable. We appreciate your understanding and cooperation in adhering to this policy. Thank you."

Do you have plenty of parking for guests?

"We're pleased to inform you that we have ample parking available for you and your guests. Ensuring convenient access and a comfortable experience for everyone attending your event is important to us. Should you have any specific inquiries or require further assistance regarding parking arrangements, please feel free to reach out. We're here to make your event planning process as smooth and stress-free as possible."

May I use your dumpster?

"Absolutely! You're welcome to utilize our dumpster for your event. We understand the importance of having convenient waste disposal options available. Should you have any questions or need assistance regarding the use of the dumpster, please don't hesitate to ask. We're here to ensure that your event planning process is as seamless and stress-free as possible."

Is smoking permitted?

"Smoking is not permitted inside the building. However, guests that wish to smoke may step outside. We appreciate your understanding and cooperation in maintaining a comfortable environment for all our guests.

What are my responsibilities at the end of the event?

"Please note that clean-up after the event is required. This includes light sweeping and mopping, wiping down tables and appliances if used, taking out trash, replacing trash bags, removing all personal decorations and belongings,putting our furniture and decorations back to their original state and returning the key to the appropriate place. Your cooperation in maintaining the cleanliness of our venue is greatly appreciated. If you have any questions or need further assistance, feel free to ask. We're here to ensure a smooth and enjoyable experience for you."

How big is Venue 23 and how many people will it accomodate?

2000 Square Feet with a capacity of 133 people

What is the payment policy

"Kindly note that payment for your event is due in full within one week from your event date. Upon booking, you have the option to pay in full or pay the $50.00 non-refundable service fee as a deposit to reserve your date/time. If a deposit is made, this will be deducted from the final balanced owed. The remaining balance must be paid within one week of your event date, or your booking will regretably be canceled. Please be aware that deposits will not be accepted for bookings made less than one week from your event. In such cases, full payment must be made at the time of booking. We appreciate your cooperation and understanding regarding our payment policies. Should you have any questions or require further clarification, please feel free to contact us. We're here to assist you throughout the booking process."** **